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Self-Ordering Kiosk

3 Statistics Why Restaurants Are Switching To Self-Ordering Kiosks

3 Statistics self-ordering kiosks

A customer-centric culture is a mindset where the customer’s needs, goals & feedback shape every aspect of your restaurant business. Customer habits are changing, as they increasingly seek personalization, convenience, and efficiency, restaurants must adapt and innovate to meet these evolving demands.

The landscape of QSRs or restaurants is evolving at a rapid pace, and the future is all about embracing the power of technology to enhance the customer experience and drive business growth. 

Self-Ordering Kiosks: Benefits and Trends You Need to Know

Equipped with a single screen, this machine dramatically improves space utilization and lowers operational costs. It effectively reduces customer waiting time, ensuring a more convenient and streamlined online-ordering experience, and also enhances customer satisfaction.

“The self-ordering kiosk market size is expected to see strong growth in the next few years. It will grow to $37.69 billion in 2028 at a compound annual growth rate (CAGR) of 8.7%”

self-ordering kiosks

Here's what our CEO says...

“Upgrading your company’s digital experience isn’t just an upgrade—it’s an investment in the future. Customers today expect convenience and flexibility from digital solutions. Failing to invest now could mean falling behind in the future.” – Hasan Moulana, CEO

Dineplan by Hashmato is a cloud-based POS system that offers a variety of features for restaurants of all sizes, including a self-ordering kiosk module. Hashmato’s kiosks are fast, easy to use, and customizable, and they can be integrated with your existing POS system to streamline your operations.

Kiosks - The missing piece in your revenue strategy

As per the study, restaurants not using Kiosks may face a major revenue loss. A study by Harvard Business Review found that taking orders using self-ordering kiosks resulted in a 20% increase in revenue compared to using human cashiers.

Don’t let the queue kill your customer’s craving!  Hashmato’s self-ordering kiosks are here to save the day—streamlining ordering, concessions, & more so your customers stay happy & your staff stays focused. Faster service, fewer headaches.

Some recent industry reports have indicated that...

  • 51% of the customers spend more when ordering at a self-ordering kiosk
  • 84% of the GenZ crowd prefer kiosks to face-to-face ordering
  • 63% of customers find it easier to browse the menu on a kiosk
 

An improvement you can make in your restaurants is installing Self-ordering kiosks. A lot of successful restaurants are adopting these. There are more benefits to self-ordering kiosks than you think, including improving accessibility, creating more personalized ordering experiences and of course, limiting queue times. This shift not only meets the growing demand for convenience but also addresses labor shortages and rising operational costs.

Features That Make Hashmato's Self-Ordering Kiosks User-Friendly

  • Intuitive Touchscreen Interface: It has easy-to-navigate menus and large, clear buttons that make it easier for customers to place their orders without any confusion.
  • Multiple Payment Options: Includes all payment methods like cards, mobile wallets, and contactless payments so that customers can use their preferred method.
  • Customizable Menus: Allows adjustment of orders to meet the customer’s preferences for example: removing items from the order or requesting extras.
  • Multi-Language Support: Offers multiple language options to accommodate a larger customer base and enhance accessibility and comfort.
  • Real-Time Order Updates: The kiosk is synced to the kitchen showing customers their order status and providing them with an approximate waiting time for the food ordered.

Restaurants that embraced self-ordering kiosks are experiencing the following:

  • A 35% boost in order values
  • A 40% drop in labor costs
  • And, 63% of customers say it’s just easier!
 

Ready to elevate your restaurant with kiosks and custom, on-brand menus that make ordering a delight?

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