Privacy Policy
At Hashmato(LevelFive Solutions Pte Ltd), protecting your privacy is a top priority. This Privacy Policy outlines the types of Personal Data we collect, how it is collected, used, disclosed, and protected. It also details your rights in relation to your data and how you can manage or request changes to the information we hold about you. This policy is in line with applicable laws, including but not limited to Singapore’s Personal Data Protection Act 2012 (PDPA). and General Data Protection Regulation (GDPR).
This privacy policy applies to the Personal Data that we collect or that is provided to us:
- When you visit Hashmato’s website or through any communications with us; or
- When you sign up for or use Hashmato’s Products and/or Services.
Personal Data refers to information that can identify you, such as your name, date of birth, email address, physical address, IP address, as well as technical data like browser type, version, operating system, platform, and other technology used to access our website or services.
Data Controller – This Privacy Policy explains our role as a ‘controller’ of Personal Data.
Data Collection
Hashmato collects personal data in various ways, as outlined below:
2.1 Data you provide to us voluntarily through direct interactions
This includes when you engage with At Hashmato(LevelFive) through phone, email, or by visiting our office, in connection with the following:
- Interest in Services: When you express interest in learning more about our services, request customer support, contact us, opt-in to receive marketing materials, create an online account, register on our websites, sign up for events, webinars, service demonstrations, contests, or download content, we may collect your contact information such as your name, title, company name, address, phone number, email address, or username.
- Purchases: If you make purchases through our website or register for an event or webinar, we may require your financial and billing information, such as your billing name, address, credit card number, or bank account details.
- Websites: When interacting with our websites or emails, we automatically collect device-related and usage data (e.g., IP address, browser type, and other technical data), which may be considered personal data.
- Events: If you attend one of our events and provide us with your contact information (such as your name, title, company name, address, phone number, and email address), we will collect this data.
- Community: When you register for an online community we host, we may request additional information like your username, photo, biographical data, occupation, location, social media profiles, company name, areas of expertise, and interests.
- Surveys: If you voluntarily provide feedback via surveys about your experience, we collect that information.
- Integrations: If you enable third-party integrations with Hashmato services, data from our database may be shared with these third-party providers, subject to your consent, which will be deemed granted upon activating the integrations.
- Office Visits: If you visit our offices, you may be required to register as a visitor, providing details like your name, email address, phone number, company name, and time of arrival.
2.2 Data we collect automatically
We use standard information-gathering tools such as cookies, web beacons, pixels, and similar technologies to collect information automatically as you interact with our websites, services, or emails. This includes:
When you visit our sites. Information collected includes IP address, device and browser data, operating system, Internet service provider, browsing behavior, date and time stamps, and referring websites or search terms. This data helps us analyze trends, improve the user experience, maintain security, and enhance our websites.
As part of our cloud services. We collect information such as IP address, device identification, browser type, interactions with our services, operating system details, and timestamp data. This information is used to secure our services, improve performance, assess usage trends, and identify future opportunities for service enhancements.
- Server Logs: When using or interacting with Hashmato’s website or services, we collect log data such as IP addresses, browser information, and usage patterns. This data is used to monitor traffic volume and website performance but is not used to track individual users.
- Other Sources: We also collect personal data from third-party sources, including publicly available information or data purchased from third parties. This helps us update records, analyze trends, and tailor our services and advertisements to better serve you. The data collected may include your name, email address, phone number, home address, and commercial or internet activity information.
Data Collection Tools
Cookies, Web Beacons, and Other Tracking Technologies
At Hashmato, we use various technologies like web beacons, pixels, tags, and JavaScript, either alone or in conjunction with cookies, to collect information on how our websites are used and how users interact with our emails.
When you visit our websites, either we or an authorized third party may place a cookie on your device to collect data, including personal information, about your online activities across different websites. These cookies help us track usage, infer browsing preferences, and enhance and personalize your experience on our platforms.
We use both session-based and persistent cookies:
Session cookies last only for a single session and disappear once you close your browser or shut down your device.
Persistent cookies remain on your device even after you close the browser or turn off the device.
You have control over the use of cookies on your device. However, choosing to disable cookies may limit some features of our websites and services.
We also use web beacons and pixels across our websites and within our emails. For example, a pixel in our marketing emails notifies us when you click on a link. These tools help us manage and improve our websites and marketing efforts.
Do Not Track
Some browsers offer a “Do Not Track” (DNT) feature to signal that you don’t want your online activities tracked. However, as DNT standards are not yet universally consistent, Hashmato does not currently respond to these signals.
How We Use Your Personal Data
At Hashmato, we collect and process your personal data based on authorized legal grounds, such as fulfilling contractual obligations or our legitimate interests, unless consent is required by law.
1. Websites and Services
We process your personal data to fulfill our contractual obligations related to the use of Hashmato’s websites and services. If no contract exists, we process your data based on our legitimate interest in operating and managing our websites and providing access to the content you request (e.g., when you download materials from our website).
2. Customer Support and Contact
If you request support or contact us through any channel, such as phone or online forms, we process your personal data to fulfill our contractual commitments and address your inquiries, which is in line with our legitimate interest in providing assistance and communication.
3. Payments
When you provide financial details to complete a transaction, we process your personal data to verify the information and facilitate payments, as required to fulfill our contract with you.
4. Security
To maintain the security of our services, we process your personal data by monitoring website usage, creating aggregated non-personal data, verifying accounts and activity, investigating suspicious actions, and enforcing our policies. This is in pursuit of our legitimate interest in protecting the security of our systems and safeguarding our rights and the rights of others.
5. Service and Product Development
We analyze your data to track usage patterns and interactions with Hashmato’s websites and services, which helps us improve and develop our offerings. This is necessary to serve our legitimate interest in enhancing the user experience and delivering more relevant content.
6. Legal and Policy Compliance
We process your personal data to ensure compliance with contracts, internal policies, and legal standards. This is based on our legitimate interest in maintaining regulatory and contractual compliance.
7. Business and Customer Opportunities
Your personal data helps us identify potential business and customer opportunities, which we assess as part of our legitimate interest in expanding and improving our business relationships.
8. Personalized Marketing and Advertising
We may use your personal data to conduct research, display advertisements, and offer personalized information about Hashmato’s products and services. This includes providing you with targeted marketing based on your interests and interactions, which is within our legitimate interest.
9. Marketing Communications
Hashmato may process your personal data or device usage information to send you marketing materials, product recommendations, and promotional communications, which is aligned with our legitimate interest in keeping you informed about our products, promotions, or events.
10. Managing Promotions and Contests
If you participate in a contest or promotion, we process your personal data to manage your registration and involvement in these activities, fulfilling our contractual obligations.
11. Event Registrations and Attendance
We process your personal data to manage event registrations, attendance, and follow-up communications for webinars, product demos, or events you have signed up for, fulfilling our contract with you.
12. Office Visitors
For security purposes, Hashmato processes the personal data of visitors to our offices. This may include registration and management of non-disclosure agreements, which is necessary to protect our legitimate interests.
13. Legal and Regulatory Compliance
We may process your personal data to cooperate with public authorities, regulatory bodies, or courts when required by applicable laws. This is done to comply with legal obligations or to protect our legitimate interest in defending our rights or those of others.
What rights do you have over your data?
If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where do we send your data?
Visitor comments may be checked through an automated spam detection service.
Additional Information to let our audience be made aware of
This site utilizes caching in order to facilitate a faster response time and better user experience. Caching potentially stores a duplicate copy of every web page that is on display on this site. All cache files are temporary and are never accessed by any third party, except as necessary to obtain technical support from the cache plugin vendor. Cache files expire on a schedule set by the site administrator, but may easily be purged by the admin before their natural expiration, if necessary.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
Email: [email protected]
Mailing Address: 12 Tai Seng St, #01-01/02 LuxAsia Building, Singapore 534118
